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Successful Selling Step 7

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Q Assignment Instructions Read Chapter 14. Respond to your customer for an error that has occurred. This is the heroic recovery. You may choose what went wrong. Your response should be around 200 words. Correct spelling and grammar are very important. Be sure to proof your work carefully. Poorly composed compositions and poorly constructed formats bring extremely low grades for this assignment. Use block format business style. Steps to submit the assignment: • Create a word document and save it as an rtf, doc, or docx format only. Do not use pdf! • Select the Successful Selling Step#7 submission link above. • When the new screen opens locate ATTACH LOCAL FILE and select the BROWSE button to navigate to the document. • Navigate to your document. Select SUBMIT when you have found it. • Do NOT paste your assignments in the comments box; this is meant for short notes to the instructor and will not provide enough space to hold an entire assignment.

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Dear Victoria, We sincerely apologize for the inconvenience that we have caused you. This is the first time we have encountered such a situation, and we are doing everything we can to identify any mistake that may have come on our part. Our experts can think of only one reason for this: the animal instinct within Champ that may have happened at the spur of the moment. We have already spoken with the hotdog stand owner and settled for the damages incurred. Rest assured that you will not be hearing from him again. If you allow it, our company is willing to offer a unique training program for Champ where more attention to how this happened will be taken into consideration.